Order Information
PROCESSING TIME

Orders are typically processed within 2-3 business days. Wholesale orders can take longer depending on order size.

SHIPPING

All orders are shipped USPS Priority Mail and will be shipped within 2-3 business days from the date you placed your order. You can expect your order within 1-3 business days after it is shipped depending on your US destination. We also offer international shipping from Encinitas, California. For international orders we use the United States Postal Service (USPS) flat rate international packaging. We find this to be the most cost effective way to get packages overseas.

REFUNDS

We stand behind the quality of our products but if for any reason you are not completely satisfied with your purchase, please send us an email at info@terralite.com. Let us know within 15 days from your purchase date and we’ll give you an exchange or refund. Don’t forget to include your order number and reason for return.

Ship returns to:
Terralite
Attention: Returns
1106 2nd St. #657
Encinitas, CA 92024

PRIVACY

For more information about how we use and protect your information, please visit our Privacy Policy.

Are your products 100% natural?

YES! Every single ingredient we use is sourced from natural plant and raw earth materials. We believe that it is not only important to be 100% natural but to only use ingredients that come from sustainable sources. This includes being conscious about the packaging of our products and the life cycle of each product. For each product that requires packaging, we use the old saying of Reduce, Reuse, Recycle to guide us and if it doesn’t meet those standards we Refuse. Sometimes what you don’t put into your products is just as important as what you do.

Does coconut wax smell like coconuts?

Although our coconut wax is made from coconut oil, the smell of coconuts has been removed through a natural process. This allows us to create scented candles by blending unscented coconut wax with pure essential oils and plant extracts.

Is your coconut wax organic?

Even though our coconut wax is made using organic coconut oil, the raw oil goes through a process called hydrogenation which reduces the saturated fats and turns the liquid oil into a semi solid wax. Once an oil has gone through hydrogenation, it can no longer be called “organic”.  This includes other types of waxes commonly found on the market including soy wax, palm wax, or other vegetable wax blends.  To our knowledge there are no certified organic candles on the market. The closest thing we have found is our patented wax blend for our tealights and pillars made of pure GMO-free, food grade rice bran wax and fair trade certified organic coconut oil. Our tealights and pillars are Fair Trade Certified by Fair Trade USA.

How do I reuse or recycle my candle holders?

REUSE

You can reuse our candle jars by simply wiping them clean or using a little soap and water like any other dish. Our jars can be used for many things, holding personal care products, like cotton swabs, or used to plant a succulent. If you come up with something clever, share it with us on Instagram so we can share with others!

RECYCLE

Our wick tabs are made from aluminum, so toss it in the recycle bin. If your glass jar accidentally breaks, the best thing to do is place it into your recycling bin so that the glass can be remelted and turned into something new again!

THANKS for helping us reduce our use!

How do I clean my containers?

SOAP & WATER

If there is very little wax at the bottom of your containers, a little soap and warm water will clean it like any other dish.

BATCH MELTING

If you want to clean in batches or reuse leftover wax… here’s a simple way to do it:

NOTE: Coconut wax will start to melt at 110˚F.
WARNING: Wax has a flash point so you want to make sure that you never heat the wax above 400˚F or it will catch on fire.

METHOD:

We use an oven to melt leftover wax in containers.

Set your oven temperature to “Warm”.

Line a cookie sheet with wax paper and place a small wire rack inside of the cookie sheet (optional).

Set containers upside down on the wire rack (or directly on wax paper) and place in the oven for 20 min or so. The leftover wax should melt down onto the wax paper.

Once wax is done draining, set cookie sheet and containers out to cool.

Once cooled, use a little soap and water to clean the jars out, just like washing your glass dishes.

A quick wipe with a paper towel does a good job of eliminating moisture if you want to reuse them right away.

NOTE: Coconut wax is all natural, non-toxic, and non-hazardous and will biodegrade back into the earth without causing any harm.

Candle Safety
  • Burn within sight
  • Keep away from things that can catch fire
  • Keep away from children
  • For maximum burn time, burn candles no more than 4 hours at a time.
  • Keep wax free of debris
  • Avoid drafty areas
  • Trim wick as needed